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Supported Accommodation
Safe, well-managed residential environments with appropriate support.
Clear Steps CIC
Supporting People.
Creating Stability.
Building Futures.
Safe accommodation. Practical support. A pathway towards independence.
Clear Steps CIC is a community-focused organisation committed to providing safe, secure accommodation and practical housing-related support to individuals experiencing housing difficulties, homelessness or other circumstances that place them at risk of housing instability.
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Housing-Related Support
Practical guidance to build confidence and independence.
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Tenancy Sustainment
Helping people develop skills for long-term living.
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Partnership Working
Collaborating with organisations to address housing needs.
About Clear Steps CIC
More Than Accommodation
We believe accommodation is more than simply providing a roof over someone’s head. It is about creating the right environment for people to regain stability, develop confidence and take positive steps towards independent living.
Working collaboratively with local authorities, housing professionals and community partners, we aim to deliver accommodation and support services that place dignity, wellbeing and individual needs at the heart of everything we do.
Our mission is simple: to help people move forward, one clear step at a time.
Find Out More →What We Do
Accommodation and Support That Makes a Difference
Clear Steps CIC brings together safe accommodation, housing management and person-centred support to help individuals establish stability and work towards greater independence.
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Supported Accommodation
We provide accommodation designed for individuals who may require additional assistance to maintain stable housing. Our approach focuses on creating safe, well-managed residential environments where individuals can begin rebuilding their lives with appropriate support.
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Housing-Related Support
Our support is designed to help residents develop the knowledge, confidence and practical skills needed to manage their accommodation.
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Tenancy Sustainment and Independent Living
We aim to help residents develop the foundations for successful independent living, including guidance around tenancy responsibilities, household management, accessing relevant services and everyday living skills.
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Partnership Working
We work collaboratively with local authorities, referral agencies, housing professionals and other organisations to help address accommodation needs within our communities.
Our Approach
More Than Accommodation
We understand that every individual’s circumstances are different. Some people require short-term assistance to regain stability, while others may benefit from ongoing housing-related guidance and a structured environment.
- Safety and Stability — Providing secure, well-managed accommodation that creates a foundation for personal progress.
- Dignity and Respect — Treating every individual fairly, recognising their circumstances and respecting their right to make choices about their future.
- Empowerment and Independence — Encouraging residents to develop practical skills, confidence and the ability to manage their own accommodation.
- Collaboration and Community — Working alongside appropriate organisations and professionals to help individuals access relevant services and opportunities.
Partnerships
Working with Local Authorities and Referral Partners
Clear Steps CIC recognises the pressures faced by local authorities and organisations responding to homelessness, housing insecurity and increasing accommodation demand. We aim to be a responsive, professional accommodation partner, offering a practical and collaborative approach to housing provision and housing-related support.
We welcome conversations with local authorities, housing teams, commissioners and other organisations seeking to explore appropriate accommodation and support arrangements.
Partner With Clear Steps →A Community Interest Company
A Clear Purpose
Clear Steps CIC operates as a Community Interest Company, a form of social enterprise established to pursue activities that benefit the community. Our purpose is to contribute positively to the lives of individuals experiencing housing challenges and to the wider communities in which we operate.
We believe that well-managed accommodation, meaningful support and constructive partnerships can make a lasting difference. Our ambition is to develop sustainable accommodation services that respond to genuine local needs while maintaining responsible governance, operational accountability and a commitment to community benefit.
Let’s Build Better Futures Together
Whether you represent a local authority, work within housing or support services, own suitable accommodation, or would like to learn more about our organisation, we welcome the opportunity to speak with you.
Together, we can create safer accommodation, stronger communities and clearer pathways towards independence.
Who We Are
About Clear Steps CIC
A Community Interest Company with a clear purpose.
Who We Are
Creating a Foundation for the Future
Clear Steps CIC is a community-focused organisation established to support people experiencing housing instability through safe accommodation and practical housing-related assistance. We believe that stable housing can provide a foundation from which people can rebuild confidence, strengthen life skills and plan for the future.
Our approach combines a commitment to residents’ dignity and wellbeing with responsible accommodation management and constructive working relationships with referral partners.
Our Mission
Helping People Move Forward
To provide safe accommodation and practical, person-centred housing-related support that helps individuals achieve greater stability, confidence and independence.
Our Vision
Brighter Futures
Communities in which people facing housing difficulties have access to safe places to live, appropriate support and genuine opportunities to move forward.
What Guides Us
Our Values
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Respect
We treat every individual with dignity, fairness and compassion.
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Safety
We prioritise safe, secure and well-managed accommodation.
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Independence
We encourage people to develop the skills and confidence to make positive choices.
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Accountability
We value transparent communication, responsible management and continuous improvement.
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Partnership
We believe better outcomes come from constructive collaboration with others.
Community Benefit
Why a Community Interest Company?
A Community Interest Company is a company structure designed for organisations that operate for community benefit. For Clear Steps CIC, this reflects our intention to focus on positive social outcomes while building a sustainable and accountable organisation.
Governance & Transparency
Our Approach to Governance
We recognise the importance of effective governance, clear responsibilities, safeguarding, appropriate policies and oversight. Our operational and governance arrangements are reviewed as the organisation develops. Details of our current directors and statutory filings can be found through Companies House.
Governance position and statutory details must be confirmed before publication.
Working Together
Better Outcomes Through Partnership
We welcome opportunities to work with local authorities, community organisations, housing professionals and responsible property owners where there is a shared commitment to appropriate accommodation and support.
OUR LEADERSHIP
Meet the Team
The people who provide leadership, governance and oversight to help ensure Clear Steps CIC delivers safe, high-quality and person-centred services.
Good GovernanceClear oversight and accountability
Professional ExpertiseA skilled and experienced leadership team
Person-CentredFocused on the needs and voices of the people we support
Positive OutcomesDriving stability, independence and brighter futures
OUR PEOPLE
Our Leadership & Board
Our leadership and board members bring a range of skills and experience, providing strategic direction, independent oversight and support to help Clear Steps CIC achieve its mission and social impact.
Luke Smith
Independent ChairProvides independent leadership, chairs the board, drives good governance and ensures the CIC remains focused on its objectives and social purpose.
✉ chair@clearsteps.org.ukTaj Singh
DirectorOverall responsibility for the strategic direction, performance and operations of Clear Steps CIC, ensuring the delivery of safe, high-quality and compliant services.
✉ director@clearsteps.org.ukDalian Gill
Finance DirectorOversees financial strategy, budgeting, reporting and regulatory compliance, ensuring the CIC’s financial stability, value for money and long-term sustainability.
✉ finance@clearsteps.org.ukAmardip Poonian
Safeguarding & Service QualityLeads on safeguarding, service standards and quality assurance, ensuring the safety, wellbeing and positive outcomes for all service users.
✉ safeguarding@clearsteps.org.ukKellie Dawson
Governance & AdministrationSupports the board and leadership with governance, compliance, policy management and administration, ensuring effective and transparent operations.
✉ governance@clearsteps.org.ukKindy Kaur
Community & Service User VoiceChampions the voice of the people we support, ensuring their experiences, feedback and needs inform our services, decisions and ongoing improvements.
✉ community@clearsteps.org.ukJordan Stickles
Deputy ChairSupports the Chair in providing leadership and oversight, helps drive board priorities and ensures effective governance across the organisation.
✉ deputychair@clearsteps.org.ukA Committed and Independent Board
Our board provides independent advice, challenge and support to help ensure Clear Steps CIC remains accountable, effective and true to its social purpose.
What We Offer
Our Services
Accommodation and support that make a difference.
Our Services
Practical Support, Built Around Individual Needs
Clear Steps CIC focuses on safe accommodation and practical housing-related support for individuals who may need additional help to establish and maintain stable housing. The precise support offered depends on individual needs, accommodation arrangements, referral pathways and service capacity.
Supported Accommodation
A safe and stable place to live can be the starting point for meaningful progress. Our supported accommodation approach aims to provide well-managed residential settings alongside appropriate housing-related support. We consider the suitability of accommodation and the support needs of each individual as part of the referral process.
Housing-Related Support
Housing-related support is intended to help individuals understand and manage the practical responsibilities associated with living in accommodation. This may include structured support sessions, guidance on occupancy obligations and signposting to relevant external services.
Tenancy Sustainment
Maintaining accommodation successfully involves more than paying rent. We aim to support residents to understand household responsibilities, communicate about property issues, engage with appropriate services and address housing-related challenges before they escalate.
Independent Living Skills
We encourage residents to develop confidence in everyday tasks, including household routines, budgeting awareness, managing appointments and preparing for future housing arrangements. Support is tailored to identified needs and the scope of the relevant service.
Wellbeing and Engagement
Where appropriate, we encourage residents to maintain positive routines, connect with community resources and access specialist services. Clear Steps CIC does not present housing-related support as a substitute for regulated clinical care or specialist statutory services.
Move-On Planning
Where suitable and within the scope of the service, we work with residents and relevant professionals to consider the next stage of their housing journey, including preparation for more independent accommodation.
How Support Is Delivered
Support That Reflects Individual Needs
Support may include planned one-to-one sessions, practical guidance and appropriate responsive assistance. Frequency and delivery arrangements vary by scheme and individual needs. Any minimum support hours or staffing arrangements should be confirmed for the specific accommodation service before they are published.
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Important Service Boundaries
Accommodation availability, eligibility, support arrangements, staffing and referral acceptance are subject to assessment and confirmation.
We do not claim to provide regulated personal care, clinical treatment or 24-hour personal support unless separately authorised and explicitly confirmed.
Would You Like to Make an Enquiry?
Speak to us about accommodation requirements, support needs or working with Clear Steps CIC.
Working Together
Working With Local Authorities and Partners
Collaborative solutions to housing challenges.
Partnerships
Practical, Collaborative Housing Solutions
Housing challenges require coordinated, practical responses. Clear Steps CIC welcomes constructive relationships with local authorities, housing teams, commissioners, support agencies and accommodation partners who share our commitment to safe housing and positive outcomes.
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Appropriate Accommodation
Working to identify accommodation that is suitable for the proposed use and the needs of prospective residents.
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Clear Communication
Maintaining straightforward communication about referrals, responsibilities, service scope and operational matters.
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Resident-Focused Support
Considering the housing-related needs and circumstances of individuals referred to the service.
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Responsible Management
Promoting building safety, maintenance reporting and appropriate accommodation management.
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Positive Housing Outcomes
Supporting stability and, where appropriate, progression towards more independent living.
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Constructive Collaboration
Building relationships with organisations that share a commitment to safe housing and positive outcomes.
Who We Work With
Building the Right Relationships
We welcome enquiries from local authority housing and homelessness teams, referral agencies, housing providers, community organisations and responsible landlords.
The existence of a conversation or enquiry does not imply a formal contract or endorsement.
Property Owners
For Property Owners and Accommodation Partners
If you own accommodation that may be suitable for a supported housing or community accommodation service, we welcome an initial conversation about location, configuration, property condition, compliance requirements and potential suitability. All arrangements are subject to due diligence and agreement.
Discuss a Partnership
Tell Us About Your Opportunity
Tell us about your organisation, the accommodation or support need, your geographical area and any relevant timescales. We will review the enquiry and respond where the opportunity falls within our service remit.
Partnership Enquiry → Make a ReferralReferral Enquiries
Referrals and Accommodation Enquiries
Helping people take their next step.
Start a Conversation
Make a Referral Enquiry
Clear Steps CIC welcomes initial enquiries from local authorities, housing professionals and appropriate referral organisations. Our aim is to establish whether available accommodation and the support offered are suitable for an individual’s needs and circumstances.
How the Referral Process Works
Initial Enquiry
A referral partner submits a brief, secure enquiry with their contact details and a general outline of the accommodation requirement.
Initial Review
We review the enquiry against the scope of our services, location, capacity and any relevant suitability considerations.
Further Assessment
Where appropriate, we contact the referrer to discuss individual needs, risk considerations, support requirements and the information needed for a proper assessment.
Decision and Next Steps
We explain whether the enquiry can progress, what further steps are needed and whether any accommodation or support arrangements can be offered.
Suitability
Who May Be Suitable?
Suitability depends on the service and available accommodation. An enquiry may relate to an adult experiencing homelessness or housing instability who could benefit from practical housing-related support. Eligibility, age criteria, referral pathways and exclusions must be confirmed for each scheme.
Eligibility, age criteria, referral pathways and exclusions must be confirmed for each scheme before launch.
Important
This website is not an emergency referral or crisis-response service. If someone is in immediate danger, call 999. For urgent homelessness assistance, contact the relevant local authority housing team.
This website is not an emergency referral or crisis-response service. If someone is in immediate danger, call 999. For urgent homelessness assistance, contact the relevant local authority housing team.
Referral Enquiry Form
Send a Referral Enquiry
Please provide an initial outline. Do not include sensitive personal information.
Get in Touch
Contact Clear Steps CIC
Let’s talk about accommodation, support and partnership opportunities.
Contact Us
We Welcome Relevant Enquiries
Whether you are a referral professional, local authority representative, housing provider, property owner or community organisation, we welcome relevant enquiries about our services and potential partnerships.
Contact Details
Our official contact details will be added once confirmed.
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Email[CONFIRM OFFICIAL EMAIL]
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Telephone[CONFIRM OFFICIAL NUMBER]
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Registered office[CONFIRM ADDRESS]
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Service area[CONFIRM ACTUAL GEOGRAPHIC COVERAGE]
Please contact us before visiting; our registered office may not be a public-facing service location.
Get in Touch
Send Us a Message
For Referrals
If you are contacting us about a potential accommodation referral, please use the dedicated Referral Enquiry page so we can direct your request appropriately.
Make a Referral →
If you are contacting us about a potential accommodation referral, please use the dedicated Referral Enquiry page so we can direct your request appropriately.
Make a Referral →
Website Information
Privacy Notice
Information about how website enquiries will be handled.
Publication requires a full UK GDPR-compliant privacy notice based on verified processing details. This section is a development placeholder, not a completed legal policy.
Privacy Policy
The final notice must name the correct data controller and contact details, purposes and lawful bases of processing, categories of personal data, recipients/processors, international transfers where relevant, retention periods, individual rights, ICO complaint route and the date last updated.
Website enquiry information should only be used for responding to and administering enquiries and other clearly disclosed purposes. Do not claim a legal basis or retention period until verified.
Contact Us